Effective Date: 01/03/2025
At Vocal Monster Academy, we strive to provide efficient and reliable shipping for any physical products you purchase. This Shipping Policy outlines how we handle orders, shipping costs, delivery times, and other important details about the shipping process.
1. Order Processing
- Orders are processed within 7-10 business days after payment confirmation.
- Once your order is processed, you will receive a confirmation email with tracking information (if applicable).
2. Shipping Methods & Delivery Times
We offer the following shipping methods based on your location:
- Standard Shipping: Estimated delivery time is 7-10 business days .
- Express Shipping: Estimated delivery time is 7-10 business days.
Please note that delivery times may vary depending on your location, weather conditions, or other external factors.
3. Shipping Costs
Shipping costs are calculated based on the weight and size of your order, as well as your location. Shipping fees will be displayed at checkout before you complete your purchase.
4. International Shipping
We offer international shipping to select countries. Please note:
- Delivery times for international orders may vary based on customs processing.
- Customers are responsible for any customs duties, taxes, or fees imposed by their country.
- Be sure to check your local customs regulations before placing an order to ensure there are no restrictions on the products being shipped.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment via the carrier’s website.
6. Delayed or Lost Packages
If your order is delayed or lost in transit, please contact us at addypaullandco@gmail.com with your order number, and we will work with the shipping carrier to resolve the issue.
7. Damaged Items
If your order arrives damaged, please contact us within 7-10 business days of receiving the item. Include photos of the damaged product and packaging in your email. We will arrange for a replacement or issue a refund, depending on the situation.
8. Undeliverable Packages
If an order is returned to us due to an incorrect shipping address or failure to accept delivery, the customer is responsible for any additional shipping fees to re-ship the order.
9. Contact Us
If you have any questions or need further assistance regarding shipping or your order, please feel free to reach out to us:
Vocal Monster Academy
Address: House no. 402, Rhayan Square building, ambience tower lane, Kishangarh, vasant Kunj 110070
Email : addypaullandco@gmail.com